Booking Double Appointments
It is sometimes possible to book a double appointment if you need to discuss more than one problem. Please speak to the receptionist if you require this.
How do I get help
You can use the online system to book a GP appointment and for any administration queries.
It is a simple online form which takes a few moments to fill out and can be accessed through the NHS App or click on the image above.
Duty Doctor Service – For When You Have an Urgent Medical Problem
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
- Phone the surgery and explain to reception that you have an urgent problem
- Reception can then put you on the Duty Doctor list
- The Duty Doctor will respond back within 2 hours
- The Duty Doctor will decide with you what you need, which could be:
- Advice over the phone
- An appointment at the surgery
- A home visit if you are really not well
- A referral to another service
All consultations are by appointments only. It is very important to contact the surgery if you cannot attend, and rebook as necessary.
If you keep missing appointments, action will be taken. All missed appointments are recorded in the medical notes.
If you arrive or believe you will be late for your appointment you will only be seen at the discretion of our clinical team, if you are later than ten minutes you will need to arrange another appointment.
Evening & Weekend Appointments Available - Extended Access
In addition to the practice opening hours, patients in City & Hackney have access to a GP, Nurse, Pharmacist and Healthcare Assistant.
Our Hub Practice is the Nightingale Practice , 10 Kenninghall Rd, Lower Clapton, London E5 8BY. We can book appointments on a Saturday for Blood tests, New patient checks , Nhs Health Checks, Wound Management. If you would like an appointment on a Satursday please contact the reception team.
Monday to Friday 18:30 – 20:00 we also offer GP and Nurse appointments.
These appointments are available at GP practices across our PCN. Patients can book these appointments by contacting their own GP practice during opening hours.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.
Please note if you huave booked for the hub practice there will be no telephone access on a Saturday.
If possible please try to telephone reception before 11:00AM if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
If English isn’t your first language and you need an Interpreter for your appointment we can arrange for a telephone interpreter, please inform Receptionist when booking your appointment if you require this and the language you need.
Community advocacy service is available to provide face to face interpreters.
- BSL - British Sign Language
For all other languages a telephone interpreting service is available.
This service is provided by the Homerton Hospital and the language line service.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.