Booking Double Appointments

It is sometimes possible to book a double appointment if you need to discuss more than one problem. Please speak to the receptionist if you require this.

How do I get help

You can use the online system to book a GP appointment and for any administration queries.

It is a simple online form which takes a few moments to fill out and can be accessed through the NHS App or click on the image above.

Duty Doctor Service – For When You Have an Urgent Medical Problem

To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice. Duty Doctor is in place from 8.00am to 6.30pm, Monday to Friday excluding bank holidays.

When you phone with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:

  • Give you advice straight away over the phone
  • Arrange for you to come into the practice to see a doctor or nurse or other member of staff
  • Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
  • Direct you towards other services which can help

If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back WITHIN 2 HOURS.

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E.

Extended Hours

Evening & Weekend Appointments Available - Extended Access

In addition to the practice opening hours, patients in City & Hackney have access to a GP, Nurse, Pharmacist and Healthcare Assistant. 

Our Hub Practice is  the Nightingale Practice , 10 Kenninghall Rd, Lower Clapton, London E5 8BY. We can book appointments on a Saturday for Blood tests, New patient checks , Nhs Health Checks, Wound Management. If you would like an appointment on a Satursday please contact the reception team. 

Monday to Friday 18:30 – 20:00 we also offer GP and Nurse appointments.

These appointments are available at GP practices across our PCN. Patients can book these appointments by contacting their own GP practice during opening hours.

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.

Please note if you huave booked for the hub practice there will be no telephone access on a Saturday.

Click here for further information.

Home Visits

If possible please try to telephone reception before 11:00AM if you require a home visit.

A doctor may phone you back as it may be that your problem can be dealt with by telephone advice or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Advocacy Services

If English isn’t your first language and you need an Interpreter for your appointment we can arrange for a telephone interpreter, please inform Receptionist when booking your appointment if you require this and the language you need.

Community advocacy service is available to provide face to face interpreters.

  • Albanian
  • Bengali
  • BSL - British Sign Language
  • Cantonese
  • Mandarin
  • Vietnamese

For all other languages a telephone interpreting service is available.

This service is provided by the Homerton Hospital and the language line service.

Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Travel vaccinations

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice