When We Are Closed
(18:30 – 08:00 weekdays, all weekend and Bank Holidays)
If you are unwell in the evening, overnight or at the weekend, contact The NHS 111 service by dialling 111.
This service is for urgent medical situations and advice – if you, or a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.
When you ring NHS 111 your call will go through to a UK call centre. A trained member of staff will answer the phone and take some details from you. They will then decide on the best option for you. Depending on the seriousness of your condition, this might be:
- advice over the phone
- a visit to a local treatment centre
- a home visit by a nurse, doctor or paramedic
NHS 111 can give you general medical information 24 hours a day. Their trained nurses can provide you with expert health advice and reassurance any time of the day or night. Please call them on 111.
You can access their website on www.nhsdirect
In a genuine emergency, you should call 999. Chest pains and/or shortness of breath constitute an emergency.
Please do not attend the Accident and Emergency Department when the practice is open.
Using Accident and Eemergency departments for non-urgent conditions is not the best use of NHS resources and listed below are other options that you may not already know about to assist you in accessing medical care here at the Nightingale practice.
Please remember that we are available to help you and can offer telephone advice, Nurse, and GP appointments Monday to Friday from 8:30 am until 6.30 pm. You can also arrange a telephone appointment on a Saturday and Sunday with the extended access service.
You can arrange routine appointments on the day. The receptionist will put your name on a doctor's call-back list. The doctor will call you back. If you have an urgent medical problem please advise the receptionist, your call will be prioritized by the doctor.