We aim to see you within 48 hours of your request
All consultations are by appointments only. It is very important to contact the surgery if you cannot attend, and rebook as necessary.
If you keep missing appointments, action will be taken. All missed appointments are recorded in the medical notes.
Bookings can be made:
- online using Online Triage
- by phone after 8:00am
For the best possible care, we recommend that you aim to see your regular GP or the GP that is managing your current condition.
For Top tips to get the most out of your GP appointment visit the the healthwatch
Booking Double Appointments
It is sometimes possible to book a double appointment if you need to discuss more than one problem. Please speak to the receptionist if you require this
Emergency Problem / Duty Doctor
We reserve some appointments for those with an urgent problem who need to be seen on the same day.
If appropriate, you may be offered a telephone consultation with your usual doctor or a duty doctor.
FIND OUT MORE ABOUT THE DUTY DOCTOR
Late for your appointment
If you arrive or believe you will be late for your appointment you will only be seen at the discretion of our clinical team, if you are later than ten minutes you will need to arrange another appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Evening & Weekend Appointments Available - Extended Access
In addition to the practice opening hours, patients in City & Hackney have access to a GP, Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from Monday to Friday 6.30pm - 8.00pm & GP appointments and wound care appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Primary Care Extended Access Service.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.